Who are we?
Quals Direct Ltd (us, our or we), based in Cheshire provide an ePortfolio used by training organisations, colleges and employers to assist in delivering professional courses, qualifications and apprenticeships. All users can access a range of information to assess, quality assure and monitor their Learners’ progress.
What personal data do we collect?
We may collect and process the following personal data provided by you when you contact us via any website form, telephone, email or in writing. The personal data we may collect includes;
How do we use your personal data collected?
We may use information held about you in the following ways:
How do we process your personal data collected from our Customers?
We may process personal data about you from our Customers when they register to receive products and/or services from us. We may use information held about you in the following ways:
Who do we share your personal data with?
We will not share any personal data or information about you to third parties for advertising and marketing purposes.
We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.
We will share personal data with law enforcement or other authorities if required by applicable law.
We use Hubspot and Xero, third party Saas providers to process personal data/information regarding our customers, prospective customers and to track information about website visitors. This data is stored in the USA under the US Privacy Shield self certification scheme which is an approved scheme under GDPR regulations. More information can be found at www.privacyshield.gov
How long will we keep your personal data?
We will retain your personal data where we have an ongoing legitimate business need to do so, we will destroy or permanently anonymise your personal data at the point we no longer need to process it for our ongoing legitimate business needs or for any legal reason.
Where you have Quals Direct ePortfolio login credentials;
Where you receive marketing communications from us, you may unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.
Where do we store your personal data and how is it protected?
We store all non-Hubspot and non-Xero personal data in secure data centres in the UK. We take reasonable steps to protect your personal data from loss or destruction, unauthorised disclosure or access. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the ePortfolio; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to request a copy of the personal data that we hold about you by contacting us, please include with your request information that will enable us to verify your identity. We will respond within 30 days of request. Please note that there are exceptions to this right.
We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
You may request that we erase the personal data we hold about you in the following circumstances:
You may request that we cease or restrict processing the personal data we hold about you e.g. where there is no legitimate interest for us to continue processing your personal data.
In certain circumstances, you have the right to request that your personal data is transferred to another data controller. If you would like to request that your personal data is transferred, please contact us. The GDPR has exceptions to these rights, if we are unable to complete the transfer we will explain why.
You may have the right to object to us processing your personal data based on legitimate interests and there is no overriding legitimate interest for us to continue. Where you object to us processing your personal data for direct marketing purposes, we shall cease such processing forthwith. If you would like to object to the processing of your personal data, please contact us.
If you have any queries about this Policy, the way in which we processes personal data, or about exercising any of your rights, please send an email to firstname.lastname@example.org or write to Quals Direct Ltd, Cadman House, Wharf Rd, Sale, Cheshire, M33 2AF.
If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.
Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Policy.